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Trading Operations Engineer

About Us

MarketFactory is a financial technology company that provides software-as-a-service to currency markets. Our platforms power currency trading that seamlessly connects to 80+ FX venues, delivers ultra-low latency, improves time to market and enables risk monitoring. Currently, MarketFactory partners with over 100 banks, funds, brokers and ECNs/exchanges. MarketFactory has offices in New York City and London.

The Role

Trading operations engineers will have strong technical abilities and have a software development background with a passion for operations and drive to automate. Technical ownership of issues and ability to handle high pressure situations is mandatory as you will be called upon to troubleshoot and remediate production impacting incidents in real time. Work every day with the smartest quants, traders and developers at top banks, hedge funds and asset managers -- our clients.


  • Frontline break/fix support for production and test trading application environments
  • On-board clients and venues using the FIX protocol
  • Take action on infrastructure, system and network alerts and remediate production issues
  • Monitoring of infrastructure, systems and application availability and performance
  • Deployment of applications to production, stage, and test environments
  • Continuous improvement of system and application monitoring and automation
  • Build, configure and maintain application environments
  • Inform management on the progress of incidents impacting production
  • Contribute to our knowledge base management methodology
  • Work a rotating shift to ensure appropriate support coverage during APAC hours


  • Knowledge of Trading Systems connectivity, specifically FIX engines and market data protocols in FX
  • Experience with Linux/Unix and SQL
  • 3-10 years' application support experience of large-scale systems and architectures
  • Application support and administration experience
  • Ability to work cross-functionally to quickly resolve issues between clients, support, and development
  • Experience with infrastructure and system monitoring tools, such as Corvil, Data dog and Centreon
  • Good understanding of core networking infrastructure concepts, including TCP/IP, LAN/WAN protocols and datacenter architecture


  • Experience of configuring and managing low-latency, high-availability trading systems
  • Experience in automating tasks
  • Experience of the following; Systems Infrastructure, Linux troubleshooting, BGP, PPTP, MySQL, Python, Bash, Atlassian (Jira, Bamboo, Confluence, Service Desk)
  • Fintech, trading, or financial services experience
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